SYNLAB, the leading medical diagnostic services provider in Europe, entered into a partnership with Feedtrail, offering a digital platform for real-time patient and customer feedback based in Europe, that distributes and conducts customer and patient satisfaction surveys.
With Feedtrail as trusted partner, SYNLAB aims at further enhancing its customer experience. Using Feedtrail, hospitals, clinicians and patients can evaluate the service being provided by SYNLAB in real-time. This way, SYNLAB maintains a continuous dialogue with its patients and customers.“With this partnership we are giving our patients and customers a strong voice and based on their feedback, we are able to offer even better services. “says Head of Group Marketing and Communication, Alexander Hagen.
“Since day one, SYNLAB has been the epitome of an innovative medical diagnostic services provider truly committed to prioritizing their patient and customer experience. This partnership is more than just improving results at SYNLAB, it’s about showing how one organization can pave the way to putting patients and customers at the center of care across Europe”. says Gert Volmer, Co-Founder and Head of Marketing at Feedtrail.