SYNLAB International GmbH, Moosacher Straße 88, 80809 Munich ("We"), as operator of the website www.synlab.com ("Website"), is the responsible party in terms of the GDPR and other, country-specific data protection regulations.
You can contact our data protection officer, at any time with all data protection issues at dpo(at)synlab.com.
Personal data shall mean any information relating to an identified or identifiable natural person; an identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an on-line identifier, or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. Personal data also includes information about your use of our website. In this context we collect personal data from you as follows: Information about your visits to our website, such as the extent of data transfer, the location from which you access data from our website and other connection data and files and other content you access. This is usually done through the use of log files and cookies. For more information about log files and cookies, see below.
The extent and nature of the collection, processing and use of your data differs according to whether you visit our website merely to call up generally available information or to make use of additional services:
a) Informational use
For a purely informational use of our website, it is generally not necessary for you to provide personal data. Rather, when you call up our website, we only record the data that your Internet browser automatically transmits to us, such as
The IP address of your computer is only stored in so-called log files for the time of your use of the website and is then immediately deleted or made anonymous by a shortening. The remaining data is stored for a limited period of time. We use this data for the operation of our website, in particular to detect and correct website errors, to determine the website load and to make adjustments or improvements.
b) Use in case of use of further services
If you make use of further services of our company via our website, it may be necessary for you to provide personal data.
Which personal data is required for the provision of services is determined by the respective input mask.
We will only collect those personal data that are necessary to provide the service you have chosen, for example your postal address for billing purposes when choosing the payment method "on account". If you choose another method of payment, for example by credit card, you will be forwarded to the pages of a third party provider. We would like to point out that we have no influence on the collection, processing and use of personal data by this third party provider, so this privacy policy does not apply to the third party provider.
You can provide further information voluntarily. You can tell which information is required and which is voluntary by the fact that the required information is marked with a symbol (*) to indicate that it is required.
The collection, processing and use of your data is exclusively for the purpose of providing the service you requested.
On our website we offer you the possibility to get in contact with us and other companies of the SYNLAB group by means of a contact form.
Subject to the following explanations, the recipient of your message will be determined by the description in the respective contact form. If you do not send us a contact request, we will not be informed about the content of these messages, since the messages are received directly by the respective companies. Questions regarding invoicing are directly sent to our invoicing centre, which processes the inquiries on behalf of the medical practices, hospitals and medical care centres stated in the invoices. Your inquiry will therefore also be known to persons at these clients.
The personal data that you provide in the context of this contact enquiry will only be used to process your enquiry and will be deleted from the web server immediately. We would like to point out that the recipients of the messages may retain the messages within the scope of legally existing retention obligations. Subject to the foregoing, no information will be passed on to third parties.
The transmission of data entered in the contact forms is encrypted, whereby we have chosen end-to-end encryption in addition to TLS 1.2 transport encryption.
If you want to order our newsletter, we need your e-mail address and the confirmation that you are the owner of the e-mail address and agree to receive the newsletter. This data is only collected for the purpose of sending you the newsletter and to document our authorization in this regard. The data will not be passed on to third parties. You can cancel your order for the newsletter at any time with effect for the future.
The following data is collected during registration:
In addition, the following data is collected via our newsletter tool:
For the processing of the data, your consent will be obtained during the registration process and reference will be made to this data protection declaration.
(a) Use of cookies
Depending on your browser settings, we also collect information about your use of our website through the use of so-called cookies. These are small text files which are stored on your data carrier and which store certain settings and data for exchange with our system via your browser. A cookie usually contains the name of the domain from which the cookie data was sent as well as information about the age of the cookie and an alphanumeric identifier. Cookies enable our systems to recognize the user's device and make any pre-settings immediately available. As soon as a user accesses the platform, a cookie is transferred to the hard disk of the user's computer. Cookies help us to improve our website and to be able to offer you a better and even more customized service. They enable us to recognise your computer when you return to our website and thus to store information about your preferred activities on the website and thus to tailor our website to your individual interests. For example, this may include advertising that matches your personal interests; and to speed up the processing of your requests.
The only data stored in the cookies we use is the information about your use of the website as explained above. This is not done by assigning it to you personally, but by assigning an identification number to the cookie ("cookie ID"). The cookie ID is not merged with your name, IP address or similar data that would enable the cookie to be assigned to you. Please refer to the help function of your browser to find out how you can prevent the use of cookies.
Furthermore, we use cookies in connection with the booking process within our event portal. These cookies are used to record the login status and user data (e.g. personal greeting after login). The length of time this cookie is stored depends on the settings you have made in your browser.
If you do not wish cookies to be used, you can set your browser to not accept cookies. Please note that in this case you may only be able to use our website to a limited extent or not at all. If you only want to accept our own cookies, but not the cookies of our service providers and partners, you can select the setting in your browser "Block third-party cookies".
b) Use of Google Analytics
This website uses Google Analytics, a web analytics service provided by Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). Google Analytics also uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. However, if IP anonymisation is activated on this website, your IP address will be shortened by Google within member states of the European Union or in other member states of the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and shortened there.
On our behalf, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide us with further services related to website and internet use. The IP address transmitted by your browser within the framework of Google Analytics is not combined with other data from Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent the collection of the data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plug-in available at the following link (https://tools.google.com/dlpage/gaoptout?hl=de)
As an alternative to the browser plug-in, you can prevent the collection by Google Analytics by clicking on the following link. An opt-out cookie is set to prevent future collection of your information when you visit this website:
Disable Google Analytics data collection for this website. You can find more information on this at https://tools.google.com/dlpage/gaoptout?hl=de and https://www.google.com/intl/de/analytics/privacyoverview.html (general information on Google Analytics and data protection).
We would like to point out that on this website Google Analytics has been extended by the code "gat._anonymizeIp();" in order to guarantee an anonymized collection of IP addresses (so-called IP-Masking).
c) Use of Google Maps
This website uses Google Maps, a mapping service of Google Inc, Amphitheatre Parkway, Mountain View, CA 94043, USA to display an interactive map. By using Google Maps, information about your use of this website (including your IP address) can be transmitted to a Google server in the USA and stored there. Google may transfer the information obtained to third parties if this is required by law or if third parties process this data on behalf of Google. Only when you actively click on the interactive map yourself will your internet browser establish a connection to the Google servers. You can find more information about data processing by Google here: https://www.google.com/policies/privacy/.
We do not pass on your personal data to third parties, unless you have consented to the passing on of data or we are entitled or obliged to pass on data due to legal regulations and/or official or court orders. This may, in particular, involve the provision of information for the purposes of criminal prosecution, averting danger or enforcing intellectual property rights.
The website may contain hyperlinks to and from third-party websites. If you follow a hyperlink to one of these websites, please note that we cannot accept any responsibility or guarantee for third-party content or compliance with data protection conditions. Please make sure you are aware of the applicable data protection terms and conditions before you submit personal data to these websites.
All the information you send us is stored on servers within the European Union. However, we secure our website and other systems by technical and organizational measures against loss, destruction, access, modification or distribution of your data by unauthorized persons. In particular, your personal data will be transmitted encrypted.
You have the right to ask us
For further information on your rights, please contact our data protection officer.
We process and store personal data only as long as it is necessary for the fulfilment of the purpose, at the latest, however, until the expiry of the statutory retention and storage periods. Upon fulfilment of the purpose and expiry of the statutory retention and storage periods, the personal data will be deleted or blocked in accordance with the data protection regulations.
Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State in which you are resident, your place of work or the place of the alleged infringement, if you consider that the processing of personal data concerning you is in breach of the DPA.
The competent lead supervisory authority for data protection under Art. 56 GDPR in the event of complaints:
Bavarian State Office for Data Protection Supervision
Promenade 27 (castle)
91522 Ansbach
Phone: +49 981 53 1300
Fax: +49 981 53 98 1300
E-mail: poststelle@lda.bayern.de
Vimeo
Our website uses plugins from the video portal Vimeo. The provider is Vimeo Inc, 555 West 18th Street, New York, New York 10011, USA. Information about the provider and the Vimeo privacy policy can be found here:
Last Update: 20 May 2020
SYNLAB Bondco PLC
4th Floor 1 Kingdom Street
London W2 6BD
United Kingdom
SYNLAB International GmbH
Moosacher Straße 88
80809 Munich
Germany
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The spread of SARS-CoV-2 has become a serious challenge for public health, economy and social life in Europe and other regions of the world. To flatten the curve of new infections, not only social distancing and restrictions in public life but also fast and reliable testing plays an essential role.
SYNLAB is the leader in medical diagnostic services and specialty testing in Europe. Our mission is to provide advanced services in every diagnostic category for the benefit of you and your health. State-of-the-art technology, novel testing capabilities and an international network of medical professionals means we can offer a catalogue of more than 5000 routine and specialised tests. Fast, safe, reliable and always close by. We would like to welcome you to our world.
Forging links between medical disciplines and leading international specialists: because your success means a lot to us. Backed by SYNLAB’s team of international experts in more than 30 countries worldwide, we deliver diagnostic services of the highest calibre and make a significant contribution to interdisciplinary research.
Our expert teams and state-of-the-art diagnostic services are present in more than 30 countries on four continents. Get an insight into the history of our company and find out what drives us.
Find our job offers at our country pages and start your career with SYNLAB, the leader in medical diagnostic services and specialty testing in Europe.
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